Privacy Policy

Last updated: 1/16/2025

First Fluency purposes to secure the privacy of its clients (regardless of whether registered with First Fluency) on its website firstfluency.com and the protection of their information provided to First Fluency from time to time. The privacy of our website users, regardless of whether you are a previous or existing registered client or just a visitor to our website, is critical to us, and we are strongly committed to your right to privacy protection and keeping your personal and other information secure.

We urge you to read our privacy and cookies policy to understand the types of data we collect and how we use it.

To furnish you with the utmost quality of services, our website collects basic personal information that allows us to identify you as a client and learn about your requirements. Some of our services may lead you to third-party web spaces. Data (if any) provided by you on such web areas may be managed by them according to the security policies of such third-party web spaces.

This privacy policy deals with your data shared with us (either as a registered client or a mere visitor). We will in no way be liable or responsible for the protection of data (if any) shared by you on such third-party web spaces. We urge you to carefully review the privacy policies of any third-party websites you visit before using them and to be cautious before disclosing your personal information on such sites.

General Guideline for the Privacy & Cookies Policy of First Fluency In this Privacy & Cookies Policy, the words “we” , “our” , and “us” refer to First Fluency, and the privacy system explains identifiable or personal data that may be collected, how such data is used, and the choices you have regarding our use of this data.

We are committed to ensuring your privacy. Authorized representatives of First Fluency, only on a need-to-know basis, use any information collected from you.

We continually review our processes to secure your data. We will investigate any complaints or such activities to prosecute and/or take legal measures to recover damages against those responsible.

Any user who does not agree with any rules and regulations of this Privacy Policy and the Terms of Service is required to stop using the platform immediately. If you continue to use the platform and provide your personal data, First Fluency disclaims all liabilities arising in this regard. By continuing to use the website, it will be considered that you have accepted the Policy and other terms and conditions available on the platform.

Information Collected by Us

User-Provided Information:

We collect information that you provide directly to us, such as when you:

• Register for services or products.
• Update your information.
• Complete a purchase of any service or product.
• Complete a survey.
• Contact us by email.
• Participate in public forums.

We also ask for transaction-related information. We collect your name, email ID, personal contact number, location, and details of personal interest to facilitate faster connections between parties.

For certain transactions, our website may request your credit/debit card or bank account details through a protected Third-Party Payment Gateway provider. This information is strictly kept confidential.

First Fluency also collects other personal data, including but not limited to your suggestions, feedback, comments, and views.

First Fluency disclaims any liabilities or claims arising from the use/misuse of such data shared by you by any third party or entity not associated with First Fluency.

Automatically Collected Information:

When you visit our website, we may track, collect, and aggregate data such as:

• Pages visited and their order.
• Time of visits.
• Clicked hyperlinks.
• Your computer's IP address.
• Browser type and version, operating system, and user history.

This information is used for purposes including, but not limited to, troubleshooting, managing the website, analyzing trends, and ensuring compliance with applicable laws.

How Do We Use the Information?

Your data may be used by us and authorized third parties/service partners to facilitate your interactions with us and to deliver our services and products. By submitting your information to First Fluency, you explicitly agree to its use for:

• Conducting data analysis.
• Sharing with third-party partners for service delivery.
• Providing technical support.
• We may also use your data for identity verification, responding to communications, and enhancing our communications to you.

Sharing of Information

We may share your data with content providers and partners to inform you about relevant services, subject to legal requirements. We may also share course-related data, such as activity metrics, with partners for research on online education.

Phone Number Information

We may collect and use phone numbers for account verification, securely storing this information for the intended purpose. By using our app, you consent to this use.

Cookies

Our website uses cookies to gather data about usage patterns. Cookies allow us to provide a better user experience. You can control cookie acceptance through browser settings; however, some features may not work properly if cookies are disabled.

Changes to This Policy

This policy may be revised periodically without prior notice. It is your responsibility to review it regularly.

For complaints or grievances regarding this Privacy and Cookies Policy, please contact us at

Email: privacy@firstfluency.com